Privacy Policy

We may collect the following categories of personal information:

• Contact Information: Full name, email address, and phone number provided when you submit a consultation request or contact form.
• Inquiry Details: Information about the financial issue you are seeking assistance with, including your bank or card issuer and a description of your situation.
• Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on the site, collected automatically through cookies and similar tracking technologies.
• Communications: Records of correspondence between you and Citiorx, including emails and form submissions.

We do not collect payment card numbers, Social Security numbers, bank account credentials, or other sensitive financial account details through our website.

We use the information we collect for the following purposes:

• To respond to your consultation requests and provide financial assistance guidance.
• To contact you via phone, email, or other means about your inquiry.
• To improve our website content, services, and user experience.
• To analyze usage patterns and optimize site performance.
• To comply with applicable legal obligations.
• To protect against fraud, abuse, or unauthorized access.

We will not use your personal information for purposes unrelated to those listed above without your prior consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics.

• Essential Cookies: Required for the site to function correctly. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized where possible.
• Advertising Cookies: We may use Google Ads and similar platforms. These cookies help us measure the effectiveness of our advertising and may be used to serve you relevant ads on other websites.

You may control cookies through your browser settings. Disabling certain cookies may affect site functionality. For more information, visit aboutcookies.org.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted vendors who assist us in operating our website or conducting our business (e.g., email delivery services, analytics providers), subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority, or when necessary to protect our legal rights or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

We will never share your personal information with the banks or financial institutions mentioned on our site.

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information to us at your own risk.

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Consultation inquiry data is typically retained for 24 months. You may request deletion of your data at any time (see Section 7).

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal information.
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a portable format where applicable.

To exercise any of these rights, please contact us at info@citiorx.com. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

Our website may contain links to third-party websites for your convenience. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every website you visit.

We use Google Ads to promote our services. Google may use cookies to serve ads based on your prior visits to our site. You can opt out of personalized advertising by visiting Google's Ads Settings or by visiting aboutads.info. We comply with Google's advertising policies, including restrictions on collecting sensitive financial information for remarketing purposes.

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our site following any changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: